- Mike Risso, Warehouse Manager
Warehouse managers can quickly enter service requests into Andersen’s dispatch system. We’ll be at your facility...guaranteed.
Whether it’s a standard or emergency situation, select desired equipment, enter description of service needed, send.
Access to information on all service calls. Monitor status of all active and closed service requests and view service tickets.
Upload your equipments’ hour readings for the most accurate and detailed data integration with PowerTrack Service Manager.
Communicate directly with Andersen (not dispatcher) on any topics, concerns or suggestions for improvement.
The custom mobile app is free to all Service Customers and easily downloaded directly from the Apple Store. Once installed on device, we provide log-in and other set-up instructions. Service Assistant works on both Android and iPhone platforms.
Perform and capture OSHA mandated pre-shift inspection with an easy-to-use app. Automated documentation of inspections may help avoid fines and penalties. And, Service Assistant tracks & archives inspections for each operator.
Service Assistant app is a powerful new way to request and manage service on any forklift or warehouse equipment in your business.
Q: How does the Service Assistant App work?
A: The Service Assistant allows you to place and track service calls in a mobile environment anywhere in your facility.
Q: Who can use the Service Assistant App?
A: You must be a Service customer of Andersen Material Handling. The Service Assistant interfaces with our Service Department dispatch so you always know exactly where you stand with your equipment service projects.
Q: How do I get the Service Assistant App?
A: The PowerTrack Service Assistant App is available for download on the Apple Store. Download
Q: How do I get the Service Manager Software?
A: Click here and fill out a request. An Andersen CustomCare Representative will follow up shortly to confirm your customer profile and provide a quote. Once approved, they will provide a login, demo and training.
Q: How do I get a login to the Service Assistant App?
A: After downloading the app, press the button on the login screen called Signup. This will open a sign up form in your device’s browser. Fill out the form and send. An Andersen CustomCare Representative will follow up shortly to confirm your customer profile and provide login, demo and training.
Q: What Platform does PowerTrack Service Assistant work on?
A: All recent releases of Apple iOS and Android are supported.
Q: Can I track warehouse equipment other than forklifts with PowerTrack?
A: Yes. Any serialized equipment where AMH is asked to perform service can be tracked.
Q: How long does it take for a Service Technician to get dispatched?
Service Hours: 7:30 a.m. – 5:00 p.m.
STANDARD: Technician on-site within 4 business hours. Same day service after 1 p.m. subject to availability.
EMERGENCY: Around the clock Emergency Response within 4 hours. May be subject to additional charges.
Q: How do I know if my Service Assistant service request is received?
A: As soon as a service request is successfully received by Andersen Dispatch, an automated message will pop-up within the app and a “Call Number” is issued.
Q: What if I don’t see my truck listed in PowerTrack?
A: Click here and fill out a request and we will resolve the equipment location issue.
Q: What is the Hour Meter function for?
A: An hour meter is necessary to accurately track cost per hour and utilization information for the piece of equipment. Service Assistant gives you the ability to directly keep hour meter readings up to date.
Got Questions? Want to sign up? An Andersen Agent is ready to help.
